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Account & Payment Support

Can I cancel at anytime?

Can I log into my establishment account via the mobile application?

Can I register my bar or restaurant and not purchase a subscription?

How do I create an Establishment account?

How do I log into my establishment account via the mobile application?

How to Change Check-In Preferences?

How to check establishment rating from mobile application?

How to check how many times my referral code has been used?

How to Check In?

I forgot my password

Analytics

What are the Metrics on the Dashboard?

What are Active Bartenders?

What are the Bartender Ratings?

What are Establishment Ratings?

What are Favorite Beverages?

What are Times at the Bar?

What are Times of Checkins?

What are Top Bars by Followers?

What are Top Check-ins Per User?

What are Top User Check-ins?

BOTY Points

How to Add and Transfer BOTY Points?

Can I Get a Refund for BOTY Points?

Can I Send BOTY Points to an Unverified User?

How to Use BOTY Points?

How to Use BOTY Points as an Establishment?

How to verify your phone number?

What is the minimum amount of BOTY Points to redeem?

How to Redeem BOTY Points?

How to Refer Friends and Earn Points?

How to Request BOTY Points?

Getting Started

As an establishment, how do I accept follower requests from the mobile application?

How to Add Drink Recipes as a Bartender?

How to Add and Invite Friends?

How to Add a Bartender Profile Video?

How to search for bartenders on mobile?

How to Set your Bartender Weekly Schedule?

How to Getting Started using the BOTY Marketing Platform?

How to Create Posts as an Establishment?

How to Add Drink Recipes as an Establishment?

How do I contact BOTY?

Security Resources

How can I keep my account secure?

How do I reset or change my password?

How to Block Users?

How to Report a Post

How to Report Messages or Users?

What is a trusted browser?

What should I do if I think someone has logged into my account?

Surveys

Can I add my own survey questions?

How to Set Up a New Survey?

How to Track Survey Results?

How many Surveys are included per Billing Cycle?

The survey data is not showing up

When can I see survey results?

Technical Support

App keeps crashing on Android

App keeps crashing on iPhone

Users can’t check into my location

How do I contact BOTY?

I can’t login to the mobile application

I checked in but I don’t see others

Website is down

No bars are showing when I click check in

Which Internet browsers work best on BOTY?

Why users can’t check into my location?

Trivia

How to check Leaderboard and Hall of Fame from mobile?

How to Play Game Trivia?

How to Set Up a Trivia Game?

I can’t log into the trivia game

How to check the Leaderboard and Hall of Fame from the Marketing Platform?

What is the maximum amount of players for a trivia game at one time?

Can we schedule multiple games at one time?

What happens if someone is caught cheating playing trivia?

How many Trivia Games are included per Billing Cycle?

What are sample rewards to award winners for Game Trivia?

What is BOTY?

BOTY features explained

What can I do with the BOTY Marketing Platform?

What is the BOTY Marketing Platform?

What is the problem we are solving?

Who uses the BOTY Marketing Platform?

Why should I pay you?

I registered but don’t have access to the Marketing Platform

Thank you for signing up. Your account is active and you have access to the ultimate marketing platform to reach customers directly in your industry.

Click here and update your profile, add pictures and put all relevant information about your establishment so users can check in. To gain full access to the Marketing Platform, please select a subscription plan.

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